do you have some questions?
Shipping Information
When will my order ship?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods.
When will my order arrive?
We apologise at this moment we are unable to deliver to Tuas. Jurong Island as well as Sentosa. Due to safety reasons for our drivers. we are unable to send heavy and bulky items to delivery addresses without direct lift access. Thank you for your kind understanding.
What payments do you accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.
What Is Your Return Policy?
If there is a problem with your order (defective product, wrong order, damaged order, etc.), please contact us within 180 days of receiving your order and our customer service team will review the request and send further instructions, We’ll be happy to assist you with reviewing the case and if approved a replacement will be sent.
Payments Questions
Can I remove items from an existing order?
No, you will not be able to remove items from an existing order. We encourage you to review your shopping cart before checking-out.
How do I know if my order is confirmed?
- Once an order is placed, you will receive a confirmation email.
- An invoice will be sent to you after the order has been delivered via your registered email.
Will all the items be delivered according to my order?
In the event that an ordered item is out of stock, we will notify you via email on the day of delivery. We will continue to deliver the rest of the order to the stipulated address at the selected time slot.
You will receive a refund for unfulfilled purchases to your original mode of payment.
How do I cancel an order placed?
Please send us the request at least 24 hours prior to the delivery date and before we prepare your order.
We will only conduct a full refund if you send us the request at least 24 hours prior to the delivery date and before we prepare your order.
Can I reuse my promo code after I cancel the order?
If you have applied a promo code to your order, the promo code cannot be re-used if the order is cancelled.
How do I know if my credit card has been misused?
As a fraud-preventive measure, you will receive an order confirmation email for every purchase you made through 3DS. Therefore, it is important that you provide a valid email address that you check frequently. If you receive confirmation for a transaction that you did not make, please contact your bank immediately to raise this issue and they will liaise with us on your behalf.
Product Warranty
Cancellation of orders after confirmation
Please send us the request at least 24 hours prior to the delivery date and before we prepare your order.
We will only do a full refund if you send us the request at least 24 hours prior to the delivery date and before we prepare your order.
I have discovered missing/damaged items in my delivery order. What should I do?
- We are sorry! Should there be quality issue with the products delivered to you, kindly get in touch with us within 24 hours for fresh item(s) and/or within 3 days for groceries and household items.
- Please make a report on your missing or damaged items.
- Please note that it is necessary to provide the order number and a photo on the affected product.
When will I receive the refund?
We will refund the amount of your purchase according to the method of payment you have used to transact the order. The refund will be reflected either in your credit/debit card statement, usually 7-14 working days, depending on the bank’s billing cycle.
My credit card is no longer in use. How can I receive the refund?
Refund can only be made to the credit/debit card that you have used to transact the order. If your payment card is no longer in use, we will issue a refund by cheque.